Privacy Policy
Effective Date: 03/06/2025
Pelvic Care (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA). This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website at www.pelviccare.co.za.
1. What Information We Collect
When you visit our website or contact us, we may collect:
- Your name, email address, and phone number (e.g. when booking a session or submitting an enquiry).
- Location data (e.g. to direct you to your nearest Pelvic Care branch).
- Information you provide when subscribing to our newsletter.
- Information automatically collected through cookies, such as browser type, device, and pages viewed.
2. Why We Collect Your Information
We collect your personal information to:
- Respond to your enquiries or appointment requests.
- Book your free first session and follow up on bookings.
- Send you pelvic health tips, news, and promotions (only if you opt in to our newsletter).
- Improve our website and your user experience.
- Comply with legal obligations.
3. Newsletter and Marketing Communication
If you subscribe to our newsletter, you agree to receive emails from us about:
- Pelvic floor health and wellness tips.
- Special offers and promotions.
- News from our team and updates about new branches or services.
- You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
4. Cookies
We use cookies and similar technologies to:
- Understand how visitors use our siteImprove functionality and speed.
- Offer a more personalised experience.
- You may disable cookies through your browser settings, although this may limit your experience on our website.
5. Sharing of Personal Information
We will never sell your data. We may share limited information with trusted service providers (e.g., email marketing tools or booking software), solely for the purpose of helping us deliver our services to you. These parties are bound by confidentiality agreements and data protection standards.
6. Data Protection and Security
We take data protection seriously. All personal information is stored securely, and we implement appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse.
7. Your Rights Under POPIA
You have the right to:
- Access your personal information.
- Request corrections or deletion of your data.
- Withdraw consent for marketing communications.
- Lodge a complaint with the Information Regulator of South Africa.
- To exercise any of these rights, please email us at hello@pelviccare.co.za.
8. Third-Party Links
Our website may include links to external sites. We are not responsible for their content or privacy practices. Please review their privacy policies before sharing any personal data.
9. Changes to This Policy
We may update this policy from time to time. All changes will be posted on this page with the new effective date.
10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please reach out to us:
Pelvic Care
Western Cape, South Africa
www.pelviccare.co.za
info@pelviccare.co.za